NZCI Limited - Crash Analysis and Insurance Investigation Services

Services for Insurance Companies

NZCI has vast experience conducting comprehensive insurance investigations into general, motor vehicle theft and vehicle crash claims. Every year our clients see the savings our services provide in identifying liability, fraud and better risk management processes.

How does NZCI work with insurance companies?

NZCI's investigators have the experience necessary to investigate insurance claims to verify their legitimacy, both efficiently and cost effectively.

We are also aware of the importance of risk management for both the insurers and insured's, and include risk management and any other underwriting issues in our investigations and reporting.

NZCI can operate independently, or work alongside claims teams and in-house investigators to provide assistance in our more specialised areas such as crash analysis, friction testing and forensic mapping.

To date we have been called upon to undertake a variety of investigations with low sum insured's to multi-million dollar claims involving:

  • Vehicle theft: single vehicle theft claims to multiple vehicle theft claims (over 200 vehicles)
  • Accidental shooting reconstruction (Overseas personal injury insurer)
  • Store robbery claims
  • Domestic and commercial burglary claims
  • General Insurance claims. (damage to appliances, floor coverings etc)
  • Heavy motor vehicle crashes (All types - nationwide)
  • Car/motorcycle crashes (All types - nationwide)
  • Machinery incidents (cranes, excavators, Tele-handlers, tractors, ground-spreaders, 50 to 180 tonne dump trucks, bob-cats, cranes, log haulers, quad farm bikes - nationwide)
  • Vehicle/machinary fires
  • Scene Forensic Mapping (reconstruction purposes - nationwide)

General Insurance Investigations

Due to NZCI’s success in motor claims and other incidents we have been called upon by insurers to also investigate general insurance claims from small claims relating to the damage of home appliances to larger claims surrounding the theft of property from domestic or commercial properties where there is the possibility of inflated or fraudulent claims being submitted.

  • We provide a 48 hour update upon receipt of the appointment and regular updates thereafter.
  • Our investigations and reporting are comprehensive with our main objective to obtain clear and convincing evidence.
  • This service extends to the greater Auckland area only.
  • In some instances our forensic mapping and Computer Aided Design skills are able to be utilised to reconstruct an incident, proving or disproving an insured’s version of events. We have used these skills in a robbery of a liquor store claim and an accidental shooting- offshore personal injury claim.

Motor Vehicle Crash Insurance Investigations

We have vast experience in motor vehicle crash investigations for insurers from small fender benders to heavy motor vehicle crashes where the sum insured’s are in the hundred’s of thousand’s of dollars.

NZCI investigator at a rural crash scene

We offer insurers:

  • The most comprehensive crash investigations available using specialist training and equipment.
  • Proven investigation experience in the insurance industry since 2005.
  • Updates within 48 hours of receiving an appointment and regular updates thereafter.
  • A seven day week crash scene attendance service.
  • We will attend and investigate any crash nationwide.
  • Clear and concise reporting to meet all the insurers needs.
  • Utilisation of experts in other fields to obtain best possible evidence.
  • Training presentations to Claims Teams to enhance insurer’s ability to identify problem motor vehicle crash claims both commercial and private.

Motor Vehicle/Machinery Theft Insurance Claims

NZCI has a large amount of experience in investigating stolen vehicle insurance claims with the number of investigations we undertake being on a par with motor vehicle crash insurance claims. This is primarily due to the success we have had, and the cost effective approach we have developed enabling insurers to benefit from both low and high value vehicle claims.

We offer:

  • Well refined investigation process tailored to meet insurer’s requirements for both low and high value vehicle claims.
  • Proven investigation experience in the insurance industry since 2005.
  • Clear and concise reporting to meet all the insurers needs.
  • 48 hour update with 5 working day turnaround.
  • Benefits from training and association our investigators have with the International Association of Auto Theft Investigators.
  • Training presentations to Claims Teams to enhance insurer’s ability to identify problem motor vehicle theft and machinery claims both commercial and private.

For further details about how NZCI can help your insurance organisation, please contact us directly.

Call Us

09 536 6105

What our customers say

I put the result down to the exceedingly good expert witness!
Senior Loss Adjuster

How to contact us

If you have any queries, please don't hesitate to contact us:

(09) 536 6105
(09) 536 6103
P.O Box 282 233

Investigation services tailored to your requirements.

Industry Affiliations

NZCI (or some of our staff) are members of or actively collaborate with the following national and international organisations:

  • ANZIIF - Australian an New Zealand Institute of Insurance and Finance
  • IAATI - International Association of Auto Theft Investigation
  • ASPACI - Australasian & South Pacific Association of Collision Investigators

Nationwide Service

We provide crash investigation, crash analysis and general investigation services to clients nationwide:

North Island

Kaitaia, Kaeo, Whangarei, Marsden Point, Waipu, Dargaville, Kaiwaka, Wellsford, Warkworth, Auckland, Thames, Coromandel, Waihi, Matamata, Huntly, Hamilton, Tirau, Taumranui, Tokoroa, Rotorua, Taupo, Turangi, Waiouru, Gisborne, Hastings, Napier, New Plymouth, Wanganui, Tauranga, Waipukarau, Palmerston North, Bulls, Foxton, Paraparaumu, Wellington

South Island

Nelson, Kaikoura, Greymouth, Cheviot, Reefton, Christchurch, Timaru, Dunedin, Roxburgh, Queenstown, Balclutha, Invercargill